CUSTOMER CARE

CARING FOR YOUR GLOMESH

GLOMESH products are made with the finest quality brass metal mesh.
Genuine GLOMESH brass metal mesh as an embellishment or as an entire GLOMESH article will give you many years of enjoyment, provided the following key instructions are adhered to:

  • Do not be excessive with overloading your bag
  • Prevent contact with alcohol, perfumes, solvents, make-up and any oily substances. If exposed to such products, immediately wipe down with a soft dry cloth.
  • Avoid exposure from the sun, humidity, heaters/radiators and any other direct sources of heat
  • In order to maintain the original brilliance of your GLOMESH product, please ensure periodic buffing with a soft dry cloth.
  • Store your bag at room temperature in an up-right position within it's original felt pouch and fill with tissue paper so the shape is retained
  • Avoid contact with materials that are rough or abrasive as the coating on your metal mesh may scratch or chip, the same applies to all metallic hardware components that may be attached to your GLOMESH product.

      DELIVERY

      All deliveries are made by Registered Australia Post or Express Post International

      *Please note due to the high demand during busy sale periods delivery may be longer than the specified delivery times above.

      TRACKING YOUR ORDER

      When your online purchase is complete you will receive an email containing your order confirmation and delivery details. We will also provide you with a tracking number that will allow you to track the status of your delivery at any time.

      INTERNATIONAL DELIVERIES

      We use Express Post International to ship all orders and they usually take between 7-10 working days to arrive depending on how long it takes to clear customs. Please review Duties & Taxes for important information about additional charges that may be incurred for international orders.

      We are currently able to offer delivery to all destinations.

      DUTIES & TAXES

      Postal charge does not include possible taxes and duties which may be applied by customs in the country where the order originated. The responsibility for any customs duties, foreign taxes or other fees which may be imposed will rest with the customer. To comply with Australian export regulations, we are required to declare the exact value of all items ordered and to mark them as dutiable "merchandise". We are also prohibited by law from marking the order as a "gift", even if order is placed with the intention of sending to a gift recipient. For further information, it may be necessary to call local customs offices to gain further details.

      RETURNS & EXCHANGES

      At Glomesh we pride ourselves on our quality and our customer service. We want you to enjoy your online shopping experience and be excited by our products, so please read our returns & refunds policy carefully before purchasing.

      RETURNS & REFUNDS POLICY

      Glomesh does not offer refunds for change of mind. 

      You can however request a replacement for a product if the Glomesh item you have ordered is faulty in any way. Replaced products must be identical to the product originally supplied. If an identical replacement is unavailable, you can choose a different item of equal value or we will issue you with a store credit of equal value.

      You must request an exchange within 7 days of order receipt. Only unused items in their original condition may be returned prior to exchange or replacement of goods. The item from the original order must first be returned and a new order containing the exchanged or replaced item will be processed. Any discounts received will be carried over in an exchange. We will notify you via email once your exchange has been processed.

      Glomesh will cover the cost of the shipping for a replacement or exchange product in these circumstances.

      *We do not accept returns or offer exchanges on sale items under any circumstances.

      EXCHANGES POLICY

      If you have ordered an incorrect item or wish to exchange your Glomesh product, you must request an exchange within 7 days of order receipt. Only unused items in their original condition may be returned prior to exchange of goods.

      The item from the original order must first be returned and a new order containing the exchanged item will be processed. You will need to cover the cost of return and new shipping for the exchanged item. We will let you know of the extra costs.

      To request returns or exchanges please email info@glomesh.com

      RETURNS & EXCHANGES POSTAL ADDRESS

      Please post your items with order receipt to:

      Glomesh Online Returns
      P.O. BOX 2126
      BONDI JUNCTION
      NSW 1355, SYDNEY
      AUSTRALIA