FAQs


WHEN WILL MY PARCEL ARRIVE?

Most orders will be dispatched within 48 hours. In Australia most orders should arrive in 2-5 working days. However this can be longer during busy sale periods. New Zealand orders will generally arrive in 5-7 working days. International orders will vary due to the destination and the customs regulations. They usually take between 7-10 working days to arrive. The actual shipping is usually no more than 7 days but depending on the country, customs clearance may take over a week.

MY ORDER HAS SHIPPED BUT NOT ARRIVED, WHAT DOES THIS MEAN?

This means that your order is in transit and will be due in the timeframe we have listed under shipping. Please view the Delivery and Returns page for more information.

HOW DO I TRACK MY ORDER?

Once your order is dispatched for delivery within Australia, you will receive an Australia Post tracking number. 
To track your delivery, please go to www.austpost.com.au Once this tracking number is received, any delivery inquiries should be directed to Australia Post on 13 13 18.

DO YOU ACCEPT INTERNATIONAL SHIPMENTS?

Yes, we use Registered Australia Post to ship all international orders. Please see our delivery and returns page for further information
PLEASE NOTE:
Glomesh will not be responsible for any duties and taxes incurred from customs in your delivery country.

CAN I SHIP TO MULTIPLE ADDRESSES?

No, we are not able to do split shipments. You will need to create multiple orders if you wish to send to multiple destinations.

IS GST INCLUDED IN MY ORDER?

A charge of 10% GST is included in all Australia Retail prices shown on our website.

I HAD THE MESSAGE WE ARE SORRY, THE CARD TYPE CANNOT BE ACCEPTED.

This message will appear if the credit card being used in payment is not supported by our online payment system. 
For security reasons, only cards issued within countries that we ship to can be used for payment.

I AM HAVING DIFFICULTING PLACING AN ORDER.

If you require assistance when shopping our online store, please contact our customer service team and a member of our team will be able to assist with placing an order.

HOW DO I RETURN MY ONLINE ORDER?

For details regarding change of mind, exchange and the full online returns policy view the Returns page.

CAN I RETURN MY WEB PURCHASE TO A STORE?

No, all online purchases must be returned via our online returns policy.

CAN I USE MY GIFT VOUCHER ONLINE?

No, unfortunately we are unable to accept gift vouchers online.

CAN I PLACE AN ORDER OVER THE PHONE?

Unfortunately our online store is unable to process orders over the phone. 
However you can order over the phone with one of our boutiques.

DO YOU ACCEPT CHEQUE OR MONEY ORDER?

Unfortunately we do not accept any personal cheques, traveller’s cheques or money orders.

CAN I CHANGE MY ORDER AFTER I PLACE IT?

After you have clicked "SUBMIT ORDER" your order begins to process and you cannot make any online changes to your order, this includes cancelling your order. 
Our system is designed to fill orders and get them on their way as quickly as possible. 
Once you receive your order in the mail, simply return any items you to exchange by following our Returns Instructions.

I HAVE SEEN SOMETHING IN A BOUTIQUE THAT ISN'T ONLINE

If this is the case simply; email our customer care team and we will endeavour to find the item for you.

IS GLOMESH A SECURE SHOPPING SITE?

Yes, any information that you submit to our website will be protected. Glomesh is a secure site fit with a Geotrust SSL certificate using a 256 bit encryption. 
We do not under any circumstances store credit card details. This type of security ensures your order & payment details are encrypted and remain secure over the internet. 
To find out more about our Privacy policy, please visit our Privacy page.

WHAT ARE COOKIES AND ARE THEY USED ON YOUR WEBSITE?

Cookies are tiny files of information that a website stores on your computer. Cookies can be very useful to you when shopping online because they allow a website to store a file on your computer which can show past and current purchasing behaviour and other convenient but non private information. To get the best online shopping experience at Glomesh, please ensure that cookies are enabled in your browser.

HOW DO I UPDATE MY PROFILE DETAILS?

You must log in using the Log In drop down under the main category headings on the home page. Simply hover over LOG IN, enter your details, and click 'PROFILE’ once logged in. Within there you can update your details and click Save.

HOW DO I UNSUBSCRIBE?

You can unsubscribe by going into ‘my account’ and de-select the email subscribe tick box.

I HAVE FORGOTTEN MY LOGIN AND PASSWORD.

No problem, simply go to the ‘log in' area and click “I’ve forgotten my password”.
A new password will be generated by email and sent to you. You can log in to make changes to a password of your choice.

MY REWARD HASN’T LOADED ONTO MY GLOMESH ACCOUNT, WHY?

Glomesh loyalty rewards can take up to 48 hours to appear on your profile. If this time has passed and your reward is still not visible on your profile, please contact our customer care team.

WHO DO I CONTACT IF I'M HAVING PROBLEMS WITH THE SITE?

Please email us at info@glomesh.com

HOW DO I FIND PRODUCT CARE INFORMATION?

For every product online you can find information on product care. This is located under the item description on the product page and also the product features and benefits tab. For further information please visit our Product Care page.

I SAW WHAT I WANTED ON YOUR SITE THIS MORNING, AND NOW IT'S UNAVAILABLE

Be quick! We are pleased to say that our designs are much loved and often sell out. 
We do re-order some styles from time to time, so check out our shop section regularly to avoid missing out.

I BOUGHT A GLOMESH ITEM ON EBAY, IS IT REAL?

We are unable to authorise any products purchased through eBay. Any purchases made through an eBay seller are at your own risk, and we cannot guarantee that items selling on eBay are unique Glomesh products.